Hotel Policies

Advance purchase

Rooms booked on an advance purchase price plan are non-refundable and non-transferable and payable at the time of booking. This will be indicated during the booking process in rate plan terms & conditions.

Arrival and check-out

Rooms are available from 3.00pm on the arrival date. Please let your chosen hotel know if you are likely to arrive after 9.00pm. You are requested to vacate your room by 11.00am on the day of departure.

Card payment

Kingston Lodge Hotel London are pleased to accept payment by debit card and all major credit cards including MasterCard, Visa and American Express.


Detailed information about our approach to protecting you against Covid-19 is on the dedicated Covid-19 page.


We strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to:

Customer Services

94 Kingston Hill, Hampton Wick, Kingston upon Thames, KT2 7NP, United Kingdom

Family rooms

Family rooms are available, please call our hotel directly if you are unable to find a family room online, where we will be happy to check availability for you.


We believe greatly in locally sourced ingredients, high quality and seasonal produce for our menus, which means occasionally dishes from our advertised menus may be unavailable.


Prices shown on the website vary and will often be displayed differently, dependent on the price plan; per room per night. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking.

Rooms for customers with disabilities

Please call our hotel to check availability. If you have difficulty walking but do not require a specially adapted room, you can request a room on the ground floor near to reception for easier access. We will  make every possible effort to accommodate your personal requirements, however all rooms are subject to availability at the time of booking.


Kingston Lodge Hotel London are committed to providing guests with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.


Please refer to the policies of your chosen rate for cancellation terms as they will vary depending on the rate selected.

Your personal details

Your personal details will not be sold on or passed on to any third parties. Your credit card details are securely deleted after your booking is confirmed.