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Frequently Asked Questions

What is check in/check out time?

Check in is at 3 PM and check out is at 11 am.

How do I check my booking has been made or amend my booking?

Unfortunately it is not currently possible to view bookings on the website. Please contact the hotel to review or amend your booking.

How do I cancel my booking?

To cancel your booking, simply call the hotel booked and a member of the team will deal with your request. No further charges will be made for cancellations received before 4pm on the day prior to arrival, however, for non-arrivals and / or cancellations after 4pm day prior, the first days balance will be charged. Bookings made on Advance are non cancellable, non refundable and non transferable.

What is your pet policy?

Guide Dogs are allowed to stay free of charge in the guest bedroom. We charge £20 per dog per night but dogs are not allowed in the hotel restaurant. Please call the hotel for further details on this and other pets.

What is the smoking policy?

Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms. A £200 charge will apply to anyone found smoking in a bedroom.